Terms & Conditions

The products and services offered by us through this website are subject to the Website Terms of Use and Trading Terms set out below which together form the Terms and Conditions. By using the Website, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Website.

We reserve the right to update the Terms and Conditions at any time. When We do so, We will provide access to the new Terms and Conditions on the Website. The new Terms and Conditions will take effect immediately and will govern all transactions with Us through the Website. If you do not agree with the new version of the Terms and Conditions, you must cease to use the Website.

Privacy and Data Protection

We are committed to protecting your privacy.  Please also see our privacy policy for further information on how we handle your personal information and who we share it with.

Your Website account

You may create an account on this Website by clicking on the My Account link  and following the on-screen prompts. Please note that you will be required to supply information including a valid email address and your home address. This needs to be the registered address of your chosen payment card. Incorrect details may result in the rejection of your order.

You can amend your details at any time by logging in or while placing your next order. To do so,  log in and navigate to your account pages and follow the relevant links.

Please note that We reserve the right to suspend or terminate your account if it is or appears to us to be used in breach of any of the provisions of these Terms and Conditions, including the provision of false registration details or any other misuse of the Website. Any person who holds such a suspended or terminated account must not re-register on the Website without Our prior consent.

INFORMATION ABOUT US AND HOW TO CONTACT US

How to contact us. You can contact us by writing to us at our contact us page.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you have provided.

You agree to inform us if your name, email address or any other contact or personal details provided change by contacting our customer service team on the number or email address set out above and you agree that we will not be responsible for missed notifications if you have not kept your contact details with us up-to-date.

Pricing Policy

We continue to review Our service to ensure that customers keep coming back to us for more than just great value in all the products We sell.

All prices are in Brunei dollars (BND), but excluding delivery charges. Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in Brunei Darussalam.

Prices may change at any time prior to acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on the Website, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or We are unable to obtain your instructions, We will cancel your order and any sum debited by Us from your debit/credit card will be refunded in full to the same card. We will not be obliged to supply products at the incorrect price.

Age Restrictions

Persons placing orders for the purchase of products on the Website, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.

Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered.

We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.

Product Information

We are under a legal duty to supply goods which conform with the contract We have entered into with you.

We have taken reasonable steps to display as accurately as possible the pack shots, product descriptions, screen shots, specifications and other detailing of Our products in the images that appear on the Website. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor’s display of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.

The feature on the Website of a product does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.

Please note that the Website stocks R3, PAL, US  games, consoles and accessories.

Pre-orders

Pre-order are orders for items that are not yet available. You may be able to make a pre-order using the Website, and where possible (and subject to availability) such orders will be shipped to you on the day prior to release, in order that you may receive it on the release date. Release dates are set by the manufacturers and are subject to change. As a result We are not liable for any changes to a pre-order date advertised by us.

Pre-order will be supplied at the price applicable at the time of order.

Payment

We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards including American Express. Payment will be charged at the point of submitting your order, usually just before dispatch.

For pre-orders you will be charged for the full amount of your order.

Upon submitting your order, you confirm that the payment card that is being used is yours, and you meet the age restrictions for the title purchased.

All credit/debit card holders are subject to validation and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, We will not accept your order, We will not be obliged to inform you of the reason for the refusal.

You authorise us to debit your nominated payment card to recover all charges and amounts due and owing to us.

Delivery

Further information about our delivery areas, delivery charges and estimated delivery times is set in Our Delivery Information page.

Subject to availability, We will use reasonable endeavours to deliver the products you have ordered as soon as possible after you place your order.

Orders for in stock, non pre-order products placed before 1pm are usually dispatched on the same day. Orders for in stock, non pre-order products placed after 1pm are usually dispatched the next working day.

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

We will advise you by email if there is likely to be a delay in dispatching your order.

Once delivered (or collected), the products ordered will become your property and your responsibility. Except in relation to products that are damaged or faulty when delivered. We will not accept any liability for their loss, damage or destruction after they have been delivered.

Pickup

If you do not collect the goods within 14 days from the date of issue of your order confirmation, your order will be cancelled and we will issue a refund to the payment method used to place the order.

We will only honour Pickup orders where you present all of the following at the point of collection:

  • the confirmation email/message from when the order was placed

Help

You can find answers to frequently asked questions in our Frequently Asked Questions help pages.

If you have any queries concerning Our service, the Website or any products you purchase from Us (for example technical problems) or if your question is not covered in the Frequently Asked Questions help pages, please Contact Us.

These Terms and Conditions were last updated on 17th June 2020